CareAR26.02.001

CareAR, a ResolveGrid brand, provides a smart augmented reality support platform visually enabling your customer service, field service, and IT service staff to drive greater outcomes and experiences. Deflect costly dispatches and reduce time-sensitive resolutions through self-solve content and remote AR guidance while enhancing safety. Your customers, employees, and field staff now have the next generation support tool to deflect and reduce downtime fast.

CareAR provides enhanced augmented reality tools with immersive visual self-solve content, live video collaboration, live captions with real-time translation, transcription, screen sharing, measurement tool, and capturing pictures and video from support sessions into systems of record together as part of an end-to-end service management workflow, extending value to support teams.

Features
Multiparty: With CareAR's multiparty feature, you can invite as many collaborators as you like to work together in a live, high definition, remote solve session.

Annotation Tools: With one of the industry's deepest AR toolboxes, CareAR users can annotate live video feeds as well as shared images, providing detailed visual guidance to quickly resolve problems.

Session Recording: Hosts can enable session recording to capture video, audio, and AR annotations for post-session playback. Great for critiquing new hires, creating audit artifacts, building up knowledge base content, and more.

Groups: For enterprises, organizing support teams into groups helps to better manage users and study team member performance. You can create groups based on job function, location, corporate organization, language spoken, skillset, or any other attribute. Reporting can be filtered based on group assignment.

Rich Analytics and Dashboards: Administrators, managers, and team leaders get deeper insights in how teams are successfully resolving field issues by using the detailed dashboards provided by CareAR's admin portal.

KPI Builder: Instrument those Key Performance Indicators that matter to your organization using CareAR’s custom KPI builder. Get your customer's perspective on how you're doing. Collect information in a structured manner for rapid feedback, rapid iteration.

True ROI: Using the data made available from CareAR, you can determine the ROI improvements in performance, increased dispatch deflection, reduced resolution times, reduced truck rolls/onsite visits, and improved first-time fix rates.

Version History Release 26.02.001 introduces live group chat to Assist sessions, giving participants a written communication option for noisy environments or situations where typing is preferable to speaking. All participants, including hosts, authorized guests, and anonymous guests will be able to send and receive text messages visible to everyone in the session.
Every chat is archived, capturing timestamps, participant identifiers, and message content. The archive is retrievable and exportable from the portal.
The chat archive file is available as a plaintext (no formatting) file. You can find the chat archive in the Session Activity screen of the Analytics section.
Also in this release, we bid farewell to the Scan function. 26.02.001 Sep 26 With this release, we introduce the Viewer role! Great for large scale teams who use a lot of self-solve procedures. 26.01.001 Mar 27 We're excited to announce the following enhancements to our Assist remote solve capabilities:
- live captions
- realtime translations of captions
- transcription 25.03.001 11/03/2025 With this release, we include the following:
- updated pen annotation thickness options
- ML test mode performance
- minor bug fixes 25.02.001 06/14/2025 With this release, we include the following:
- ML model test mode (for users of the scan function)
- image count for scan sessions
- minor bug fixes 25.01.002 04/11/2025 Misc bug fixes. 24.04.002 12/21/2024 With this release, we include the following:
- Scan function enhancements
- Screen share UX enhancements
- Miscellaneous bug fixes 24.04.001 12/16/2024 Minor bug fixes. 24.03.002 10/18/2024 Miscellaneous bug fixes. 24.03.001 10/12/2024 With this release, we're excited to announce:
- Screen sharing
- Scan functionality for creating machine learning models used in visual verification
- UX enhancements
- bug fixes 24.02.001 08/01/2024 Minor bug fixes. 24.01.002 04/14/2024 With this release, we include
- AR measurement tool, providing users the ability to capture linear measurements within an Assist session
- Enhanced AR hints, improving the in-app coaching of building the 3D map for your AR annotation session
- Support for AR Digital Twin in an Instruct Experience
- Support for Forms in an Instruct Experience
- Support for wideband audio encoding
- Enhancements to low bandwidth mode
- Improved automatic connectivity tests
- Various UX updates
- Miscellaneous bug fixes 24.01.001 03/31/2024 Minor bug fix to improve iPad use cases. 23.03.002 01/09/2024 With this release, we introduce the following:
- Addition of CareAR Instruct functionality inside the CareAR Assist App
- Modified home screen for improved clarity
- Simplification of the settings
- Instruct Experience content
- Support for authenticated consumption of Instruct experiences
- History of access of content and of Assist live sessions 23.03.001 11/29/2023 With this update, we provide support for data sovereignty/data residency in Japan, some updates to our Japanese translations, and some minor bug fixes. 23.02.004 10/26/2023 Minor bug fixes. 23.02.002 08/10/2023 With this release, we've added support for single sign-on (SSO) using SAML 2.0 enabled identity providers.

We also included some minor bug fixes. 23.02.001 07/07/2023 With this update, we enable an Assist session host to pause and annotate on a live video feed from guests who stream video from their mobile browser. 23.01.002 03/23/2023 Feature updates for this release include:
- Option to join a session by entering session code in the app (as guest or after logging in)
- Hosts using this release will identify the session code with 6 characters and are not case sensitive
- Phone numbers for text invites can be entered with spaces or dashes
- You can copy/paste session link for easy sharing
- You can display the QR code for the current session to join with your smart glasses
- Hosts of sessions can be presented KPI questions when no guests join

Bug fixes:
- Corrected an issue with AR Foundation 22.04.001 01/10/2023 With this release, we introduce a new tool for session hosts: the Zoom tool. This lets a host zoom the video feed that's distributed into the session. In addition, the host can zoom on paused video feeds and on shared images. Annotations that other participants make on the distributed feed are reflected in the host's zoomed view, along with laser pointer.

Additional enhancements include:
- rework of the toast notifications framework
- empty states for favorites, recents, and contacts
- a visual countdown before video recording starts
- extended laser pointer "decay" from 2 seconds to 4 seconds

Also, we improved some of the reconnect behaviors and made the handling of lost connections more robust 22.03 08/30/2022 With this release, we introduce support for data sovereignty. 22.02.002 06/29/2022 New Features for this release include
- Automatic Video Adaptation based on bandwidth availability
- Expanded participant streaming and annotation options
- Persona based privileges for snapshot, media download, and video recording
- Session start default settings
- Session tool enhancements, including clear all, cut-and-paste, and scrollable tool bar
- Annotation on paused video stream from smart glasses 22.02.001 05/19/2022 For hosts starting a session, we’ve removed two of the steps (from four) to allow the session to start more quickly.

We’ve restored a favorite capability which allows a 10-digit North American number to be entered without "+1" prefixed. Guests in other countries will still need "+" and country code included.

Additional browser support: guests can join your session now using Samsung Internet browser or Brave.

We fixed a bug where in certain scenarios, the calibration process didn’t display the white “crosshatches.” That’s been restored, allowing for precision placement of anchored annotations on the live video.

Additional fixes to ensure stability, performance, and usability of the app. 22.01.002 02/17/2022 Incremental bug fixes. 21.06.004 02/02/2022 The CareAR Assist app is more user friendly than ever, with a complete UI redesign with a focus on improving productivity and creating a best-in-class user experience. Release 21.06 is our biggest update yet!

In addition to a new look and feel, we've included support for recording your session, Asian languages (Japanese, Indonesian, Malay, and simplified Chinese), session encryption, favorites, and recents. 21.06.001 01/08/2022